Prime Highlights
- United plans to expand its international network and JFK presence.
- Scott Kirby sees AI as key to improving airline operations.
Key Facts
- Scott Kirby has led United as CEO since May 2020.
- United is one of the largest US airlines by international reach.
Background
United Airlines CEO Scott Kirby is looking to expand the carrier’s international network, strengthen its presence at major US airports and use technology to improve the travel experience as the airline faces rising costs and limited airport capacity.
Kirby, who joined United in August 2016 after leaving American Airlines, said he competes aggressively rather than seeking revenge against his former employer. He became United’s CEO in May 2020 during the COVID-19 crisis.
Kirby wants United to expand at New York’s John F. Kennedy International Airport after the airline’s planned return through a partnership with JetBlue Airways. He said United is exploring ways to secure additional airport slots, including acquiring slots from carriers operating less profitable routes.
International growth remains another priority. United already has the largest international network among major US airlines and plans to add more overseas routes. Kirby said the network supports customer loyalty and helps drive its travel rewards business.
He also wants United to expand in South America and the southeastern US, where he sees gaps in the airline’s network. He identified Miami International Airport as an important gateway for South America.
Kirby has previously explored possible mergers with Delta Air Lines and American Airlines, but both efforts faced resistance. He said United would consider a deal only with a willing partner and remains uninterested in buying a smaller carrier such as JetBlue.
Artificial intelligence is also part of Kirby’s strategy. He expects AI tools to help employees and customers, improve communication and make airline operations more reliable.
Kirby said his long-term goal is to build a stronger United and avoid future employee furloughs. He said the company must prepare for disruptions caused by weather, airport constraints and mechanical problems while maintaining a clear focus on customers.
